Privacy Policy

Effective Date: 13 May 2026

At A&A Windows (“we”, “our”, or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services.

This policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

A&A Windows is a UK-based provider of windows, doors, conservatories, glazing, and home improvement services.

 

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide
  • Name
  • Email address
  • Telephone number
  • Property address
  • Details submitted through contact forms or quotation requests
  • Any information you provide when communicating with us
 
Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on the website
  • Referral sources
  • Cookie and analytics data

 

3. How We Use Your Information

We use your personal information to:

  • Respond to enquiries and quotation requests
  • Provide products and services
  • Arrange surveys, installations, and customer support
  • Improve our website and services
  • Send relevant communications relating to your enquiry or project
  • Comply with legal and regulatory obligations
  • Prevent fraud or misuse of our website

We will only use your information where we have a lawful basis to do so under UK GDPR.

 

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations

 

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience
  • Remember preferences

You can manage or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

For more information, please refer to our Cookie Policy.

 

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

  • Employees and contractors
  • Installation teams and service providers
  • IT and website support providers
  • Payment processors
  • Legal or regulatory authorities where required by law

All third parties are required to respect the security of your personal data and process it lawfully.

 

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss or misuse
  • Alteration
  • Disclosure

While we take reasonable precautions, no online transmission or storage system can be guaranteed completely secure.

 

8. How Long We Keep Your Data

We retain personal information only for as long as necessary:

  • To fulfil the purposes we collected it for
  • To comply with legal obligations
  • To resolve disputes
  • To enforce agreements

 

9. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time where consent is relied upon

To exercise any of these rights, please contact us using the details above.

 

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

 

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

A&A Windows

Email: sales@aawindows.co.uk

Phone: 01279 30 40 30

Address: 28 Raynham Road Industrial Estate, Bishops Stortford, Herts CM23 5PE